This is actually an instance of the slowdown of communication and operations due to the advances in communication technology that now exist; the ease of communication has led many organizations to over-communicate to the point of redundancy and extreme inefficiency. The emphasis in research literature on communication technology is also partially to blame for this perspective (Preston et al. 2009). This is still a problem at my current organization, though to a far lesser degree, and there is a company awareness of the problem.
The message types that result from this trend were largely ineffective, impersonal, unguided, and unreasoned. They did not really take into account who the recipients were, nor whether or not it was necessary for them to receive the communication, or if they had in fact already received it. In essence, the problem underlying these communications was a lack of real interconnection and communication between the various individuals and departments in the organization. A lack of awareness regarding what other individuals and departments were involved in and would be concerned by was clearly visible in the amount of over-communication that took place, and the emptiness of the communications seemed to demonstrate a lack of worth to the company for the individuals inundated...
When communication takes place like this, it becomes clear to many that the organization has no sense of the individuality or worth of its constituent parts and employees.
Business communication is highly important to the effective functioning of any business organization, and the bigger and more complex the organization is the more streamlined and effective its communication practices need to become. This is one of the best ways to maximize profitability through efficiency, and to maintain a secure plan and system of values that is carried out by the entire organization. Better communication provides both greater stability and greater flexibility to the organization, and is desirable for all of these reasons. Truly effective communication also establishes a clear sense of value and individual importance within the organization, which is very effective in strengthening a company.
References
Beurer-Zelig, B.; Fieseler, C. & Meckel, M. "A descriptive inquiry into the corporate communication profession in Europe." Public relations review 35(3), pp. 270-9.
Preston, P.' Kerr, A. & Cawley, A. (2009). "Innovation and knowledge in the digital media sector." Information, communication, & society 12(7), pp. 994-1014.
